Grok prompt for customer support reply

Works best with a direct, concise brief: lead with the goal, then hard constraints.

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Goal: resolve the issue and keep trust.
Audience: [CUSTOMER SITUATION].
Role: act as: empathetic customer success manager.
Task: Write customer support reply content.
Facts: [ISSUE], [OFFER], [TIMELINE]
Deliver: a reply that apologises if needed, solves the issue, and sets expectations. under 120 words.
Rules: be direct, no fluff, no made-up numbers, [PLACEHOLDER] for gaps. Challenge weak assumptions in one line at the end.

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Same task, other models

ChatGPTCustomer support replyWorks best with a clear role, numbered steps and an explicit output format.ClaudeCustomer support replyWorks best with XML-style tags separating context, task and format, plus rich background.GeminiCustomer support replyWorks best with structured, labelled context blocks and a stated persona and format.