ChatGPT prompt for customer support reply

Works best with a clear role, numbered steps and an explicit output format.

Next step: Track the deal

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You are acting as: empathetic customer success manager.

Task: Write customer support reply content.

Audience: [CUSTOMER SITUATION]
Goal: resolve the issue and keep trust
Key facts: [ISSUE], [OFFER], [TIMELINE]

Follow these steps:
1. Identify the audience's top 2 priorities.
2. Draft the content to address them.
3. Review it against the constraints below and fix issues.

Output format: a reply that apologises if needed, solves the issue, and sets expectations.
Length: under 120 words.
Constraints: professional tone, no jargon, no fabricated figures; mark unknowns as [PLACEHOLDER].

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Same task, other models

ClaudeCustomer support replyWorks best with XML-style tags separating context, task and format, plus rich background.GeminiCustomer support replyWorks best with structured, labelled context blocks and a stated persona and format.GrokCustomer support replyWorks best with a direct, concise brief: lead with the goal, then hard constraints.